Privacy Policy for Thespian Arts Academy
At Thespian Arts Academy, located in the heart of London's theatre district, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, enroll in our courses, or otherwise engage with our academy. This policy is effective as of October 26, 2023.
1. Data Collection
We collect several types of information from and about users of our website and services, including:
- Personal Information: This includes your name, email address, phone number, postal address, date of birth, and other contact details you provide when you register for courses, subscribe to our newsletter, or contact us through our website or other channels. We may also collect information about your acting experience and aspirations.
- Payment Information: When you enroll in a course, we collect payment information, such as your credit card details or other payment method information. This information is processed securely by our payment gateway provider and is not stored on our servers.
- Technical Information: We automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring website, pages you visited, and the dates/times of your visits. This information is used to analyze trends, administer the website, and gather demographic information about our user base.
- Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience on our website, personalize content, and track user activity. You can control cookies through your browser settings. Please see our Cookies Policy for more information.
- Communications: We may retain copies of any communications you send to us, including emails, letters, and phone calls.
2. Data Usage
We use the information we collect for various purposes, including:
- Providing and Improving Services: We use your information to provide you with the courses and services you request, personalize your experience, and improve our website and offerings. This includes processing enrollments, providing course materials, and communicating with you about your progress.
- Marketing and Communication: With your consent, we may use your information to send you newsletters, promotional materials, and other communications about our courses, events, and other offerings. You can opt out of receiving these communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
- Customer Support: We use your information to respond to your inquiries, resolve disputes, and provide customer support.
- Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.
- Analytics: We use technical information and cookies to analyze trends, track user activity, and improve our website and services.
3. Data Security
We take the security of your personal information seriously and have implemented reasonable measures to protect it from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive information, such as payment details, during transmission.
- Access Controls: We restrict access to your personal information to authorized personnel who need to know the information to perform their duties.
- Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.
- Secure Hosting: Our website and data are hosted on secure servers with appropriate physical and technical safeguards.
However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
4. Data Sharing
We may share your personal information with certain third parties, including:
- Service Providers: We may share your information with third-party service providers who assist us with various functions, such as payment processing, email marketing, and website hosting. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
- Business Transfers: In the event of a merger, acquisition, or other business transfer, your information may be transferred to the acquiring entity.
We will not sell or rent your personal information to third parties for their marketing purposes without your consent.
5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
6. Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
To exercise these rights, please contact our Data Protection Officer at [email protected].
7. Children's Privacy
Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete the information.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the "effective date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Thespian Arts Academy
Data Protection Officer
15 Henrietta Street, Covent Garden
London, WC2E 8QH, United Kingdom
Phone: +44 51 7202 2126
Email: [email protected]
We are committed to addressing your concerns and resolving any issues you may have.
This Privacy Policy is governed by the laws of England and Wales.
This policy was written by Eleanor Ainsworth, Lead Privacy Officer for Thespian Arts Academy.